This happens often especially for international customers.
From personal experience, the longest it took for an order to arrive was six months via Italian post.
It can be a very frustrating experience and I am sorry if this is happening to you.
I would contact your local post office and ask them about the location of your order.
If you haven't received your order after 7 business days, I can assist you in filing a missing parcel report with USPS.
Quite often, USPS marks their package as delivered, but won't actually deliver them for another day or two.
First thing to do is to approach your mailman or contact your local post office and ask them about your package's whereabouts.
It's shipped in a bright pink mailer, so it's hard to miss.
If it still can't be found after 7 business days, I can assist you in filing a missing parcel claim with USPS.
If you have chosen USPS First Class as your shipping option, unfortunately there is no shipping insurance included.
USPS Priority mail does include insurance by default up to $50.
If you'd like to purchase shipping insurance for your order, please send me an email along with your order number.
I'll send you an invoice for the extra insurance cost via PayPal.
Returns are processed on a case by case basis.
Returns due to any defects in the item or mistake on seller's part are accepted free of charge.
Returns due to screen color discrepancy or change of heart are processed with the buyer to pay return shipping.
We are currently not accepting new wholesale accounts. Only existing retailers can place wholesale orders on a limited basis.