Frequently Asked Questions

Shipping & Returns

When will my order ship?

Ready to ship items ship within 3 to 5 business days after order is placed.
Dyed to order listings which include monthly mystery sock clubs ship in 3 to 4 weeks after order is placed.

I still haven't received my order and tracking says it's still in transit. What can you do?

This happens often especially for international customers.
From personal experience, the longest it took for an order to arrive was six months via Italian post.
It can be a very frustrating experience and I am sorry if this is happening to you.
I would contact your local post office and ask them about the location of your order.
If you haven't received your order after 7 business days, I can assist you in filing a missing parcel report with USPS.

My package seems to be lost.

Quite often, USPS marks their package as delivered, but won't actually deliver them for another day or two.
First thing to do is to approach your mailman or contact your local post office and ask them about your package's whereabouts.
It's shipped in a bright pink mailer, so it's hard to miss.
If it still can't be found after 7 business days, I can assist you in filing a missing parcel claim with USPS.

If you have chosen USPS First Class as your shipping option, unfortunately there is no shipping insurance included.
USPS Priority mail does include insurance by default up to $50.
If you'd like to purchase shipping insurance for your order, please send me an email along with your order number.
I'll send you an invoice for the extra insurance cost via PayPal.

Do you accept returns?

Returns are processed on a case by case basis.
Returns due to any defects in the item or mistake on seller's part are accepted free of charge.
Returns due to screen color discrepancy or change of heart are processed with the buyer to pay return shipping.

Can you combine shipping?

If you'd like us to combine multiple orders, send us an email.
Unless specifically requested via email, orders will not be combined.

Others

Do you wholesale?

Yes. Please send us an email and we'll get further information out to you.

Do you do custom orders?

Yes, but spots are limited.
If you need a sweater's quantity, or you can't make it to a shop update due to time difference, or an obligation,
please send us an email and we'll see if we can set up a custom listing for you.

Can you teach me how to dye? What color dye did you use for this specific colorway? Will you take me as an apprentice?

Sorry but answer is no to all of the above.
I cannot share exactly which colors I used for certain colorways as it is a proprietary information and plays an important role in our livelihood.
Simple questions regarding dye techniques is welcome for those who already know the basics of dyeing.
But I currently do not teach dyeing in any capacity, either for hire or for free.
If you're looking for resources to teach yourself how to dye like I did, there's a lot of free video tutorials on YouTube.
There's also a handful of books available on acid dyeing that are all excellent.

Why are the colors bleeding during blocking?

In certain areas, the pH of your tap water is alkaline and not neutral.
This may cause the bond between the dye and wool to break.
If you know your water is hard, try using distilled water or adding a bit of vinegar to your water for blocking.
I do my best to rinse off any excess dye that may be lingering after the skein has been set, but often it is impossible to get it off perfectly.

You may be seeing the remaining excess dye coming off during blocking and it should go away with subsequent washes.
I would refrain from using and/or washing dark or saturated colors with light colored yarn.
If you must, remember to use a sheet of Color Catcher when you wash them to prevent this from happening: